退款政策

At FOXOXO.com, our goal is to provide an excellent customer experience. We understand that sometimes, issues may arise with digital games and software. Please review our Refund Policy to understand how we handle refunds in these cases.

1. Refund Eligibility:

To be eligible for a refund, the following criteria must be met:

• The request for a refund must be submitted within 14 days of the purchase date.
• The product must not have been activated or redeemed.
• The product must be defective, not as described, or otherwise non-functioning.

Please note that we cannot provide refunds for products that have been activated, used, or if you have simply changed your mind.

1. Refund Process:

If you meet the refund eligibility criteria, please follow the steps below:

• Contact our Customer Support team at support@foxoxo.com with your order number, the product in question, and a detailed explanation of the issue.
• Our team will review your request and determine whether a refund is applicable.
• If your request is approved, the refund will be processed to your original payment method within 5-7 business days.

1. Exceptions:

We reserve the right to refuse a refund request in the following situations:

• If the product has been activated or redeemed.
• If the issue is due to user error or failure to meet the system requirements.
• If the request is made after the 14-day refund eligibility window.

1. Third-Party Products:

For products purchased through third-party platforms or websites, please refer to their respective refund policies, as we cannot directly process refunds for such purchases.

By making a purchase on FOXOXO.com, you acknowledge and agree to our Refund Policy. If you have any questions or concerns, please do not hesitate to contact our Customer Support team at support@foxoxo.com.

We thank you for choosing FOXOXO.com and appreciate your understanding and support.